Service Fee Policy
Our advisory fee is charged separately from airfare — disclosed as a distinct line item, confirmed in your written authorization, and never embedded in the fare.
Transparent by design.
We charge a separate, transparent advisory fee because we believe every cost you pay should be visible, labeled, and approved before you pay it.
Most travel services embed their revenue into the displayed fare price without separate disclosure. We don't. Our fee is shown as a distinct line item, disclosed at the time we present your options, and charged only after you authorize it in writing.
The fee reflects the specialist's time and expertise: reviewing your request, researching routing and fare options, presenting suitable itineraries, managing the authorization process, facilitating the booking, and remaining available for post-booking support.
When you pay the Travelfirst advisory fee, you are paying for:
The advisory fee is a Travelfirst charge for Travelfirst services. It does not cover carrier-imposed costs:
Post-booking changes:
If you need to rebook after ticket issuance, an additional facilitation fee may apply depending on the complexity of the change. We will disclose and obtain authorization for any additional fee before proceeding.
| Stage | Fee Status |
|---|---|
| At submission | Not charged |
| When options are presented | Not charged — but the fee amount is disclosed here for the first time |
| At authorization | The fee is part of the total amount you authorize — charged when payment is processed |
| If you don't proceed | Not charged |
About the Travelfirst advisory fee:
Our advisory fee is charged separately from your airfare. It is disclosed when we present itinerary options and confirmed in your written authorization request before any payment is processed.
The fee covers specialist review, research, booking facilitation, and post-booking support. It does not cover airline change fees, cancellation penalties, baggage fees, seat selection charges, or any other carrier-imposed fees after booking.
The advisory fee is generally non-refundable once a booking has been completed under your written authorization, except where Travelfirst has made a material error in fulfilling your authorized itinerary. See our Refund Policy for complete terms.
The advisory fee is generally non-refundable once a booking is completed. The rationale: the work has been performed.
For the complete refund terms, including how to request a fee refund assessment, see our Refund Policy.
Questions about our fee structure?