FAQ
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Travelfirst is a travel advisory and booking facilitation service. We review your travel request, research your options, present them with full pricing, and — with your written authorization — facilitate the booking through our fulfillment partners. We are not an airline, not an OTA, and not a traditional travel agency. We are a human-led advisory service for travelers whose trips benefit from specialist review.
No. Submitting a travel request is not a booking, not a payment, and not a commitment of any kind. It is simply a way of telling us what you need. We review it, research options, and come back to you. You decide whether to proceed.
A Travelfirst specialist responds to every request within 24 hours. If you haven't heard from us within that window, check your spam folder or contact us directly at support@travelfirst.us or (888) 992-4455.
You're not obligated to book anything we present. If the options don't work for your trip — routing, price, dates, or anything else — you can ask for alternatives or simply decide not to proceed. No fee is charged if you don't authorize a booking.
Yes. You can reach us by phone at [phone number] or by email at [email address]. We're happy to answer questions before you submit a request.
No. When we present itinerary options, no seat has been held and no reservation exists. The pricing and availability are based on our research at the time of review. A reservation is only created after your written authorization is received and payment is processed successfully.
Yes. Travelfirst charges an advisory service fee that is separate from your airfare. The fee is disclosed when we present your itinerary options — as a distinct line item — and confirmed in your written authorization request before payment is processed. You will never pay a fee that wasn't shown to you in advance.
Our fee is variable. It depends on the complexity of your request — domestic vs. international routing, number of travelers, cabin class, and itinerary structure all affect it. We don't publish a fixed fee because a fixed number would either understate or overstate what applies to your specific trip. The exact fee for your request is quoted when we present your options.
Our fee reflects the work involved in your specific request. In some cases, for simpler requests, the fee may be lower than you'd expect. For complex multi-city international itineraries, it may be higher. We don't negotiate fees as a general practice, but if you have a specific concern, raise it with us.
In most cases, the advisory fee is non-refundable once a booking has been completed. If you receive options and choose not to proceed, no fee is charged. See our Refund Policy and Service Fee Policy for full details.
The advisory fee covers specialist review of your travel request, research of routing options and fare class availability, itinerary presentation with full pricing, fare condition assessment and disclosure, authorization document preparation and management, booking facilitation through applicable channels, and post-booking support for schedule changes and questions.
It does not cover airline change fees, cancellation penalties, baggage fees, seat selection charges, visa or entry document assistance, travel insurance, or any charges imposed by the carrier after your ticket is issued.
Depending on how your payment is processed, you may see a single combined charge or two separate charges — one for the airfare component and one for the Travelfirst advisory fee. Your authorization document specifies how the charge(s) will appear. If what you see on your statement does not match what was disclosed in your authorization document, contact us immediately before taking any other action.
Yes. When we confirm fulfillment, your ticket is issued through the carrier's booking system. You have a real booking reference (PNR) that you can verify directly with the operating carrier. We send you written confirmation with this reference.
The ticket is issued by the operating carrier or through the relevant booking infrastructure — not directly by Travelfirst. We facilitate the booking; the carrier issues the ticket. This is the same structure used by most travel advisors and booking services.
Not immediately. Payment initiates the fulfillment process — we submit the booking to the carrier's system through our booking channel. The carrier then issues the ticket. This process typically takes a few hours for standard bookings. Your booking is confirmed when you receive written ticket confirmation from Travelfirst, which includes your booking reference.
Contact us immediately. We'll verify the booking reference and help you confirm your record with the carrier. This can happen in the hours immediately following booking while systems sync. If you are unable to verify your booking and cannot reach us, contact the operating carrier directly with the reference number in your confirmation.
In most cases, yes — either at the time of booking or directly with the carrier after. Let us know when you submit your request and we'll make note of it. You can also add your frequent flyer number directly through the carrier's website or app in most cases.
Most airline tickets are non-transferable. They are issued in the traveler's name as booked and cannot be moved to another person. Minor name corrections (spelling errors) may be possible subject to carrier policy and may incur a fee. Contact us immediately if a traveler name needs to be corrected after booking.
Travelfirst does not sell travel insurance and it is not included in our advisory fee. We recommend that travelers with significant trip investments consider independent travel insurance. We can point you toward reputable options if helpful, but we do not receive any compensation for doing so.
Whether you can cancel and receive a refund depends on the fare conditions of your booking. These are disclosed before you authorize payment. Some fares are refundable; many economy fares are not. We'll advise you on what applies to your specific ticket.
If the airline cancels your flight, you are generally entitled to a full airfare refund regardless of fare class. Contact us and we'll help you understand your entitlement and the steps for requesting it.
Start by contacting us at support@travelfirst.us or (888) 992-4455. Provide your booking reference and a description of the situation. We'll confirm what applies and guide you through the process.
Before filing a chargeback: Contact us first. We maintain complete documentation for every booking. A dispute filed before we have an opportunity to respond may complicate and delay your resolution rather than accelerate it. We commit to responding to all refund requests within 24 hours.
If the fare increases, we notify you of the revised total before processing any payment. We obtain your written approval of the new amount before proceeding. We will never charge more than the amount you authorized without your knowledge and re-authorization. If the fare decreases, we process payment at the lower amount.
If we are unable to fulfill your booking after payment has been processed, you are entitled to a full refund of all amounts charged — including the advisory fee. This is not a routine occurrence, but we hold ourselves to complete accountability in the event it occurs.
The billing descriptor is the name that appears on your bank or card statement when a charge is processed. We tell you exactly what it will be — in your written authorization document — before any payment is taken. If you see a charge you don't recognize, contact us before disputing it with your card issuer.
Yes. Travelfirst is a registered business operating as a travel advisory and booking facilitation service. We charge transparent, disclosed fees. We send written authorization before every payment. We confirm every booking in writing. If you have specific questions about our business or operating structure, contact us directly.
Contact us first. We can provide complete documentation — authorization record, itinerary, fee breakdown, and timestamp — for any charge we've processed. We can typically resolve this same-day. Filing a chargeback before contacting us may delay resolution.
When you decide to proceed with an itinerary we've presented, we send you a formal authorization document by email. It contains the complete itinerary, fare conditions, itemized cost breakdown, billing descriptor, and explicit consent language. You respond with a confirmation that includes your name and the booking reference — providing a specific, documented record of your approval. Only after receiving this written authorization do we process payment.
Our standard response time is within 24 hours. For same-day travel emergencies, your most effective immediate resource is the operating carrier — they have the ability to act at the airport. Contact Travelfirst for anything related to your booking record. We are available by phone at [number] during business hours.
Note: Travelfirst does not provide 24/7 emergency travel support. For same-day travel emergencies at the airport, your first point of contact is the operating carrier. Travelfirst is available for booking record questions and post-travel follow-up.
We use established, PCI-DSS compliant payment processing infrastructure. We do not store your full card number on our systems. Your payment data is handled in compliance with applicable card industry security standards.
Email: [email address]
Phone: [phone number]
We respond within 24 hours.
For urgent matters related to an active booking, calling is faster than email. Phone: [phone number]. For same-day travel emergencies at the airport, contact the operating carrier directly — they can act immediately on the day of travel. Reach Travelfirst for anything related to your booking record.
To help us respond quickly and accurately, include:
We're reachable by email and phone. A specialist responds within 24 hours.