The Process
The process is sequential and transparent. Nothing happens without your knowledge, and nothing is charged without your written approval. Here's exactly what to expect from start to confirmed ticket.
A quote is an itinerary option we've researched and presented. No seat is held. No reservation exists. The fare and availability reflected in a quote are subject to change.
A reservation is what exists after your written authorization is received and payment has been successfully processed. Your booking has been submitted to the fulfillment channel.
A ticket is issued by the operating carrier after the reservation is confirmed through the booking infrastructure. Written confirmation of ticket issuance is sent to you separately.
Travelfirst does not charge payment at the quote stage. We do not consider a reservation complete until payment has cleared. We do not consider your booking confirmed until ticket issuance is verified and written confirmation is sent to you.
Here's exactly what happens — from your first message to your confirmed ticket.
It starts with your trip details. Not your card number.
When you're ready, you submit a travel request through our form. We ask for your origin and destination, travel dates, preferred cabin class, number of travelers, and any specific requirements.
This is not a booking. There is no payment at this stage. There is no commitment. You're simply telling us what you need so we can start the research.
We typically acknowledge receipt of your request within a few hours of submission.
A person reviews your request. Not a system.
Once we receive your request, a Travelfirst specialist reviews it. We look at routing options, available fare classes, connection quality, carrier performance on the route, and how the itinerary holds together for your specific situation.
This is the part that takes time — and should. Presenting options that are actually suitable for your trip requires more than a price sort. We consider what you're trying to do, not just what's technically available.
You see everything before you decide anything.
We contact you with the itinerary options we've identified. Each option includes the full routing, carrier, timing, cabin class, fare conditions (including change and cancellation terms), and total cost broken down by component.
Our advisory fee for your request is also shown at this stage — clearly, as a separate line item.
You approve it in writing. Then — and only then — we charge.
If you'd like to proceed with an itinerary, we send you a formal authorization request. This is a written document — delivered by email — that contains the complete breakdown of everything you are authorizing us to charge.
You review it. You confirm in writing that you authorize the charge. We process payment only after we have your written approval.
We book it. Then we confirm it. In writing.
Once authorization is received, we process your payment and facilitate the booking through our fulfillment partners. The ticket is issued by the operating carrier or through the relevant booking infrastructure.
We send you written confirmation of ticket issuance. This includes your booking reference number, the carrier's confirmation details, and a summary of your itinerary.
Keep your confirmation. It is your proof of booking.
Schedule changes happen. Flights get disrupted. Questions come up. We remain available after your booking is confirmed.
Reach us at support@travelfirst.us or (888) 992-4455. We respond within 24 hours.
If your written confirmation contains an error — wrong date, wrong routing, wrong traveler name, or any discrepancy from the authorized itinerary — contact us immediately.
We will investigate and work to correct the issue. Corrections are subject to carrier availability and fare conditions. Our ability to correct errors at no cost to you is greatest when identified immediately after booking.
Note: Name errors are particularly time-sensitive. Carriers have strict policies on name corrections. Contact us immediately if the name on your confirmation does not match the traveler's travel document.
For urgent same-day travel issues at the airport, contact the carrier directly. Contact Travelfirst for everything related to your booking record.
Submit your travel request and a specialist will review it within 24 hours.
No payment until you authorize. No obligation when you submit.