Payment
Payment is processed only after written authorization. This is non-negotiable. This page explains exactly how payment works, what will appear on your statement, and what to do if you have a question.
Payment is processed only after written authorization. This is non-negotiable.
| Stage | Payment |
|---|---|
| Request submitted | None |
| Options presented | None |
| Authorization document sent | None |
| You provide written authorization | ✅ Payment processed |
| Payment fails | We contact you; booking does not proceed |
| Payment clears | Fulfillment begins |
When you provide written authorization, you are authorizing:
No more. No less. The exact total stated.
The specific card or payment method confirmed in writing.
You know the statement name before you approve.
This authorization is for this booking only.
You are not authorizing any other charges.
You are not authorizing any amount other than the total stated. You are not authorizing future charges. If a subsequent charge is required for any reason (change fee, additional service), we will obtain separate written authorization.
What will appear on your card statement:
The name that will appear on your card statement is disclosed in your written authorization document — before you approve payment.
Your statement will show a descriptor beginning with: TRAVELFIRST or the exact descriptor specified in your written authorization document.
If you see this charge on your statement and have questions, contact us. We can provide same-day documentation for any charge we have processed.
You may see one charge or two — your authorization document will specify which.
Depending on how your payment is structured, you may see:
The authorization document will specify exactly how the charge(s) will appear. Review this before authorizing. If you see charges on your statement that don't match what you authorized — in amount, count, or descriptor — contact us before disputing.
If your payment method fails when we attempt to process your authorization:
Step 1: We will notify you immediately.
Step 2: The booking has not been submitted — no ticket is being held.
Step 3: We will hold the quote for a short period pending payment resolution.
Step 4: If the fare changes during this period, we will notify you of the revised amount before attempting payment again.
PCI-DSS compliant. Your card data is secure.
We use established, PCI-DSS compliant payment processing infrastructure. We do not store your full card number, CVV codes, or sensitive payment credentials on our systems. Your payment data is handled in compliance with Payment Card Industry Data Security Standards (PCI-DSS).
Contact us first — before contacting your bank.
Before contacting your bank or card issuer about any Travelfirst charge, contact us. We maintain complete records for every transaction and can typically resolve payment questions the same day — faster than a card dispute, which can take 30–90 days to resolve.
📞 (888) 992-4455 (preferred for urgent matters)
✉ support@travelfirst.us
Response within 24 hours.
Ready to start? No payment until you authorize.