Contact
Every inquiry gets a human response within 24 hours. Whether you have a pre-booking question, a concern about a charge, or need help after booking — we're here.
Preferred for urgent matters — booking questions, same-day issues, payment concerns.
Available Monday–Friday, 9am–6pm ET. For urgent same-day travel issues at the airport, contact your carrier directly.
For non-urgent questions, email is fastest — we monitor it daily.
For new requests, refund inquiries, documentation questions, and anything non-urgent.
Monitored daily including weekends. Every email receives a response within 24 hours.
What Travelfirst can help with after booking:
What you handle directly with the carrier:
For urgent same-day travel issues at the airport, contact the carrier directly. Contact Travelfirst for everything related to your booking record.
Mailing Address
This is our registered business address. Please direct all written correspondence to this address or to support@travelfirst.us.
Best ways to reach us
Response Times
| Inquiry Type | Channel | Response Time |
|---|---|---|
| New travel request | Email / Form | Within 24 hours |
| Pre-submission question | Email or Phone | Within 24 hours (phone: during business hours) |
| Post-booking question | Email or Phone | Within 24 hours |
| Schedule change notification | Email or Phone | Within 24 hours; urgent: same-day |
| Refund request | Acknowledgment within 24 hours | |
| Authorization question | Email or Phone | Same business day |
| Charge dispute documentation | Email or Phone | Same business day |
Travelfirst does not provide 24/7 emergency travel support.
For same-day travel emergencies at the airport, your first point of contact is the operating carrier. Travelfirst is available for booking record questions and post-travel follow-up.
📞 (888) 992-4455 — available Monday–Friday, 9am–6pm ET
✉ support@travelfirst.us — monitored daily including weekends
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