📞 (888) 992-4455 | ✉ support@travelfirst.us
Authorization | Refund Policy | Payment
✓ No payment until authorization · ✓ Advisory fee disclosed upfront · ✓ Billing descriptor named before payment · ✓ Specialist response within 24 hrs
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Trust & Compliance

How Travelfirst is credentialed.

We believe trust is earned through transparency. Here is how we operate, how your payment is protected, and how we are registered as a business.

Transparency is our default.

This page documents how Travelfirst is registered, how we secure your payment, and the consumer protections built into every booking. If you have questions about anything here, contact us at support@travelfirst.us before making any booking.

Payment Security

PCI-DSS compliant processing. Written authorization required. No card data stored on our servers.

Travelfirst processes payments through a PCI-DSS compliant payment processor. We do not store full card numbers, CVV codes, or sensitive payment data on our systems — payment processing infrastructure is handled entirely by our payment processor, which holds industry-standard certification.

Payment is processed only after you provide written authorization — see our Payment Policy and Authorization Process for full details. No charge is ever made to your card without a written authorization document being sent to you and your written reply confirming approval.

Payment processor certification

All card transactions are processed by a PCI-DSS Level 1 certified processor, which holds PCI-DSS Level 1 certification — the highest standard for payment security in the card industry. We will update this section with the processor name before going live.

🔒 PCI-DSS Compliant Processing
✅Written authorization required before every charge
✅No card data stored on our servers
✅Billing descriptor disclosed in writing before payment
✅Payment processed only by PCI-DSS Level 1 certified processor

Business Registration

Registered in the State of New Jersey, USA.

Travelfirst is a trading name of Travelfirst LLC, a limited liability company registered in the State of New Jersey, USA. Our full registered details are as follows:

Travelfirst LLC Registered address:
Five Greentree Centre
525 Route 73 North, STE 104
Marlton, NJ 08053
USA

Contact: support@travelfirst.us | (888) 992-4455

Travelfirst LLC is a properly constituted legal entity. All contracts, booking conditions, and consumer commitments published on this site are made on behalf of Travelfirst LLC.

Travel Industry Accreditation

In process — consumer protections are in place regardless.

Accreditation status

Travelfirst currently facilitates bookings through established industry fulfillment partners and channels. We are pursuing formal travel industry accreditation and will update this section upon approval.

In the interim, our authorization-before-payment process, written billing descriptor disclosure, and fulfillment documentation provide the consumer protections described throughout this site. The absence of a formal travel agency accreditation number does not affect the validity of any booking, the enforceability of our booking conditions, or your rights as a consumer.

Every booking facilitated by Travelfirst includes the following consumer protections, regardless of accreditation status:

  • Written authorization document issued before every charge — no exceptions
  • Billing descriptor named in writing before you provide payment authorization
  • Ticket confirmation and booking details issued in writing
  • Booking conditions fully disclosed and linked before any payment is made

Consumer Protections

Your rights and protections on every booking.

All bookings made through Travelfirst are subject to our published policies. These policies are designed to protect you at every stage of the booking process — from your initial request through to ticket issuance. Key protections include:

  • Refund Policy — clear conditions governing when refunds are available, how they are requested, and how long they take. No ambiguity.
  • Booking Conditions — the full terms that govern each individual booking, including cancellation conditions, fare rules, and your rights if things change.
  • Payment Policy — how and when payment is taken, what the billing descriptor will be, and how disputes are handled.
  • Authorization Process — a full explanation of the written authorization document you receive before any charge is made, including what it must contain and how you confirm approval.

We maintain complete documentation for every transaction. If you have a question about any charge, booking, or aspect of our service, contact us at support@travelfirst.us or (888) 992-4455 and we will respond within one business day.

Questions about how we operate?

We're transparent by design. If anything on this page raises a question, contact us directly. We respond to every inquiry within 24 hours.